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CORTNEY chummoungpak

she/her

Phone:

714-353-0684

Email:

Location:

Portland, Oregon 

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A Bit About Me

I am a diversity and accessibility focused UX/UI designer with a track record of success as a graphic designer, visual merchandiser and project manager.

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I thrive in fast paced environments and collaboration

to create compelling user experiences to improve brand loyalty, customer retention, and visit-to-order ratios. Specialized in user research, usability testing, and interaction design.

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Fun Facts:

  • First generation college graduate

  • Of Mexican, Irish and Italian descent

  • Grew up on a farm in California

  • Home includes 3 dogs, 2 cats, 9 chickens, and 1 toddler

  • Doesn't believe in ghosts but likes to go "ghost hunting"

  • Speaks fluent movie references

Work Experience

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September 2024 - Current

Kindercare- Champions- Site Director

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  • Leadership & Team Management: Supervise, coach, and inspire a team of teachers and educators to deliver engaging classroom experiences

  • Family & Community Partnerships: Build positive relationships with parents, school administrators, district leaders, and community contacts

April 2020 - April 2026

South Coast Psychiatry- Marketing Communications Specialist 

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  • Revamped the website and social media platforms to align more closely with the business's image and values, resulting in a 15% increase in Instagram followers and a 35% boost in             web traffic

  • Concentrated on producing engaging and visually appealing digital content to strengthen brand identity and elevate user engagement

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May 2022- January 2023

Headset- Lead UX/UI Designer

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  • Mentored two junior designers and worked on a team that included the Chief Design Officer

  • Designed wireframes and mockups for a new SaaS product, enhancing its user interface.

  • Successfully launched the product within three months of its initial concept

  • Facilitated cross-departmental workshops on Figma, design principles, and Scrum, effectively refining the organization’s design processes

June 2018- June 2024

Cortney Louise Creative- UX/UI Designer

 

  • Facilitated the client’s product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products

  • Designed and delivered wireframes, user stories, user journeys, and high fidelity mockups optimized for a wide range of devices and interfaces including iOs and Android

  • Client Highlights: HeartCloud, Disneyland Resort, Starbucks, GAP

January 2022- June 2022

MK Consulting- Digital Content Manager

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  • Oversaw creation (writing, editing, video) of on-brand content for websites,                              social media, email campaigns

  • Ensured all content adheres to brand guidelines, tone, and voice

  • Client Highlights: Cambrian, Cascade Solar, Migration Brewing, Ruddick/Wood

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March 2022- May 2022

NIKE- Creative Content Operations Manager

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  • Created presentation decks for initiatives at the director level

  • Worked alongside cross-functional teams to develop innovative design solutions, such as naming a multimillion-dollar building on a Nike campus The Serena Williams Building

  • Revamped the internal company resource website, enhancing the checkout and onboarding processes

“I stand upon my desk to remind myself that we must constantly look at things in a different way.” -Dead Poets Society

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